Last updated: August 25, 2026
Both defective and non-defective merchandise may be returned, and exchanges are available. Only new goods qualify: they must remain unused and in original condition with all packaging, labels, and supplied accessories.
Requests must reach us no later than 30 days from delivery. Provide the order number, email used at checkout, and an explanation. Personal preference, choosing the wrong item, or simply changing a decision is accepted, along with damage, defects, incorrect fulfillment, missing components, or a substantial description mismatch. Evidence showing the item and packaging can be requested for problem orders.
Authorized items return by mail. A complimentary return label is provided inside the parcel, and we assess no restocking charge. Never send merchandise without approval. Replacement availability depends on stock. Approved refunds are routed to the original payment method for processing within 10 days.
Contact
Email: alheluu11@gmail.com
Mailing address: 615 N 5th St, Grand Forks, ND, 58203, United States
Phone: (870) 444-7450